Where The Music's At

Only small clutches, wristlets, or fanny packs no bigger than 6”x 9” OR clear plastic bags no bigger than 12"x12"x6” will be allowed inside the venue.

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.

• Lawn Chairs & Stadium Seats (Chairs may be available for rent inside the venue. Check the upgrades page for more info.)

• Weapons of any kind

• Alcohol

• Illegal drugs/substances

• Glass containers

• Cans

• Hard-sided/large coolers

• Bags outside of our bag policy dimensions

• Large or oversized bags/backpacks, such as luggage, duffel bags, or industrial/camping-sized back packs

• Laser pointers

• Animals (except service animals)

• Fireworks

• Metal/ Stainless Steel reusable water bottles

• ONLY small clutches, wristlets, or fanny packs no bigger than 6”x 9” OR clear plastic bags NO BIGGER than 12"x12"x6” will be allowed inside
• Cameras – nonprofessional only, no detachable lenses
• Food – in a clear, 1-gallon Ziploc bag
• Water – an empty plastic water bottle OR up to 1 gallon of water in a plastic factory sealed bottle is permitted. Stainless Steel/ Metal reusable water bottles are NOT allowed, only plastic. Flavored water/ sports drinks are NOT allowed.
• Personal sized blankets

No, we no longer have a shuttle for any of our shows.

Taxis / Uber / Lyft will follow local sheriff and parking crew direction to enter through Gate C. Pick up will also be located at Gate C.

The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Lawn chairs from outside the venue will not be authorized for entry. Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on dropdown on our upgrade page and select "Lawn Chair Rental".

Lawn chairs purchased in advance may be picked up at our lawn-level Guest Services booth at the top of the stairs. Day of show, lawn chairs may be available for rent at the lawn-level guest services booth. From the main gate, turn right, cross the bridge and proceed up the stairs to the Lawn seating area. From Gate 2, proceed up the stairs to the Lawn seating area. When seated on the lawn facing the stage, chair rental is to the left. Pricing varies by event.

A First Aid station is located inside the venue at Gate 5, which is between the Eagle Club and the Box Office. The First Aid Station is well marked with signage and flags. The First Aid Station is professionally staffed and available to assist with any medical issue you may experience.

Re-entry is not permitted at White River Amphitheatre. Please ensure that everything you will need for the event is brought in with you, and that you have returned all prohibited items to your vehicle. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

If you’re looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information.

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

There are a total of 3 patron entrance gates to the facility. The Main Entrance Gate and Gate 2 are available for use regardless of the ticket type.

The Eagle VIP Club has a separate entry, located at Gate 4. All guests using this gate must be Eagle Club/VIP guests and have the appropriate ticket.

A dedicated accessible gate is located near the Main Gate / Box Office. When available, an accessible entry is at venue Gate 2. Gate 9 may be opened to accommodate guests if diverted to park in our overflow accessible parking.

If you are interested in purchasing premium seating for the season, please visit our premium website or contact Josh Huber at JoshuaHuber@livenation.com, or call 360-803-7053 for pricing options. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for premium seating.

The venue has a variety of delicious food and beverage options available for purchase.  Please note that items and pricing are subject to change from event to event. 

If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support. 

Submit Via Request Form.

Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

• Purchasing tickets

• Finding tickets in your account

• Mobile ticket or barcode issues

• Ticket transfers

• Ticket resale

• Refunds

• Exchanges

• Presale codes

• Account access and login issues

• Accessible and companion tickets

• Upgrade inquiries

• Order and payment issues

Call For Immediate Assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For assistance with parking purchases, including refunds, upgrades, or other parking-related questions, please contact the Box Office at wrareceptionist@livenation.com or 360.825.6200

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at wrareceptionist@livenation.com or 360.825.6200

If a purchase you made during your visit to White River Amphitheatre, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at. wrareceptionist@livenation.com or 360.825.6200. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

• A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information.

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider. 

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.