Accessibility

Accessible Parking is located near Gate 9. A visible state issued accessible placard is required to park in this lot, but please be advised that accessible parking is limited so we highly recommend coming early. The pathway to the west accessible entrance is paved. If you are dropping someone off with accessible needs, please let our parking attendants know & they will let you drop off at the front of our accessible entrance. 

Our accessible entrance to the venue is located at Gate 9.

Please see a member of the guest services team upon your arrival. There is a guest service tent near the main gates. They will help you download our assistive listening app onto your cell phone.

All venue stands are accessible and located throughout the venue. If you need assistance, please ask a staff member. There is a guest service tent near our accessible entrance & at the main gates.

White River Amphitheatre takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests. Guests are allowed to bring in outside food in a clear, 1 gallon ziploc bag.

If you will need an interpreter for an event, please email your request to wrareceptionist@livenation.com at least 2 weeks in advance so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats. 

Our lawn is uncovered and subjected to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility. The ramp to the lawn is located at Gate 2, the ramp follows a path up the back of the hillside and ends at the Bear Terrace.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging. 

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is a guest service tent near our accessible entrance & at the main gates. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

All venue restrooms are accessible and located in the Wolf, Raven, Eagle or Bear Plaza.

At White River Amphitheatre, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Accessible tickets can be purchased online via www.livenation.com. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.

If you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets. We will have a very limited number of accessible seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating allows for the guest with the accessible need and one companion.